Privacy Policy

Thank you for visiting our Internet web site located at the URL www.seniorverse.com. This Privacy Policy details certain policies implemented throughout our website governing our collection and use of personally identifiable information about users of our site and our services.

PART I – OVERVIEW OF CONSUMER PRIVACY RIGHTS

This Privacy Policy describes your rights as a consumer, explains how you may exercise your rights, and provides an overview on the types of personal information we collect.

Your Rights Under Consumer Privacy Laws and this Privacy Policy

Consumer Privacy Laws provide you with the following rights:

• Right to know. You have the right to know what categories and what specific pieces of personal information we collect about you, the sources from which we collect it, and our business or commercial purpose for doing so.  You also have the right to know how we use and share your personal information, and to know any categories of third parties with whom we share your information.
• Right to delete. You have the right to request that we delete the personal information that we collect about you.
• Right to opt out. You have the right to opt out of the sale or sharing of personal information.  If we were to sell any of your personal information, you would have the right, at any time, to tell us not to do so.  At the time this Privacy Policy was last updated, we do not sell any personal information.  You also have the right to request that we do not share your personal information.  You can make this request by clicking a separate link on our website titled “Do Not Share My Personal Information/Limit the Use of My Sensitive Personal Information.”
• Right to correct.  You have the right to request the correction of any personal information that we maintain about you.
• Right to nondiscrimination.  We will not discriminate against you if you exercise any of your privacy rights.

You may request your information from us up to twice during a twelve (12) month period.  We will provide our response in a readily usable format, which is usually electronic.  If you have any questions, please contact us as set forth below.

How to Contact Us About Your Privacy Rights

Ways to Contact Us. If you would like to exercise your privacy, please contact us through any of the following:

• Emailing us at support@seniorverse.com, or
• Visiting our website at www.seniorverse.com/privacy to view our general Privacy Policy

Verification of Your Identity. To protect your privacy, we will ask you to verify your identity in the event that you contact us .  This will involve confirming your name, email address, telephone number and other information.  We will not comply with any privacy requests until we can reasonably confirm your identity.

Our Response Time to Your Request

• Response Time. We will respond to your request within forty five (45) calendar days from when you contacted us.
• Response Time for Complex Requests. If you have a complex request, we have up to ninety (90) calendar days to respond. We will still contact you within forty five (45) calendar days from when you contacted us to let you know we need more time to respond.

The following provided more detail about your specific privacy rights.

PART II – DETAILED EXPLANATION OF CONSUMER RIGHTS

Right to Know About Personal Information Collected, Used, or Disclosed

• Your Right to Know. You have the right to know what personal information we collect, use, or disclose.
• How Long We Retain Your Information.  We will retain your information as long as it is reasonably necessary for each disclosed purpose, as outlined in the tables below.  If you have any questions or would like to exercise any privacy rights, please contact us.
• Response Contents. Our response is based on your request.  Depending on your request, our response may include the following information:
  • Categories of personal information that we collected about you.
  • The specific pieces of personal information that we collected.
  • The categories of the sources of the personal information that we collected.
  • Our business or commercial purpose for collecting your personal information.
  • Any third parties with whom we shared your personal information.

Right to Request Deletion of Personal Information

• Your Right to Deletion. You have the right to ask us to delete any personal information about you that we have collected and shared.
• Information We May Keep. We may keep personal information that we need in order to provide you with goods and services; to ensure the security and integrity of the information; to fix any errors; to exercise free speech; to use your information lawfully for our internal purposes; and to comply with the law.

Right to Opt-Out of the Sale or Sharing of Personal Information

• Your Right to Opt-Out. If we sell or share any of your personal information, you have the right, at any time, to tell us to stop.  At the time this Privacy Policy was last updated, we do not sell any personal information.

Right to Correct Personal Information

• Your Right to Correct.  You have the right to request the correction of any inaccurate personal information that we maintain about you, taking into account the nature of the personal information and the purposes of processing it.  We will use commercially reasonable efforts to correct any inaccurate personal information that you call to our attention.

Right to Non-Discrimination for Exercising Your Privacy Rights

• Our Non-Discrimination Policy.  We will not discriminate against you if you choose to exercise any of your privacy rights.

Asking Others to Exercise Your Privacy Rights

• Authorized Agent. You may ask someone else to exercise your privacy rights for you. This person is your “Authorized Agent.” Before we will share anything with your Authorized Agent, we will need receive your written permission or other proof, such as a valid Power of Attorney.  Please contact us if you would like us to know who your Authorized Agent is.
• Verifying the Identity of Your Authorized Agent. Once we have your written permission, we will also ask your Authorized Agent to verify their identity with us directly.
• Protecting Your Privacy. We will not share any of your information unless we have both your written permission and have verified the identity of your Authorized Agent.

Part III – Our Information Collection Practices

Information Collection and Use

• Sources of Information.  During our interactions, we may request that you provide us with personal information, such as your name, email, and/or telephone number.  In addition to any personal information that you voluntarily provide to us, our website and other websites may collect your personal information through the use of cookies and other third-party analytics or advertising tools.  Please refer to the sections below on “Cookies,” “Third Party Analytics Tools,” and “Third Party Advertising Tools.”
• Information Use.  We may use your personal information to provide you with services or with material that you have requested; send you information that you have signed up to receive, such as notices about our services; and improve the content of our website and our services.
• Cookies.  We use both session ID cookies and persistent cookies.
  • A session ID cookie expires when you close your browser.  We use session ID cookies to make it easier for you to navigate our website and to improve our website.
  • A persistent cookie remains on your hard drive for an extended period of time.  Persistent cookies allow us to track, store, and target the interests or our users in order to enhance and improve our website.  You can remove persistent cookies by following the directions of your Internet browser.
  • If you reject cookies, you may still use our website.  However, in some areas, your use may be limited.
• Third Party Analytics Tools.  In addition to the information you voluntarily provide to us, we utilize analytics tools, such as Google Analytics, to collect information for our analysis and advertising efforts.  The analytics tools collect certain types of personal information, such as geolocation, website usage and behavior, and device type.
• Third Party Advertising Tools.  We also use third party advertising tools, such as Google Analytics, Google Ads, Facebook, or other similar types of tools, in order to display advertisements to consumers who have previously visited our website or who may be interested in our services.
  • This type of advertising is referred to as remarketing or retargeting.  Our remarketing and retargeting activities may use sessions ID and persistent cookies to assist our advertising efforts.
  • We may use aggregated consumer data to create “lists” or groups of consumers with similar online behaviors or demographics.
  • We use third party advertising tools to display advertisements to consumers based on their inferred interests and demographics.
  • You can learn more about the use of cookies by clicking on links in the websites of third party advertising tools like Facebook and Google.  This includes the ability to opt out of being tracked by these tools.

Personal Information We Collect

Personal information is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information does not include:

• Information that is lawfully made available from federal, state, or local government records;
• De-identified or aggregated information; and
• Information covered under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and financial information covered under the Fair Credit Reporting Act (“FCRA”) or Gramm-Leach-Bliley Act (“GLBA”).

To help consumers make informed privacy decisions, it is possible to create and define categories of personal information.  Some types of personal information may apply to multiple categories.  We collect the categories of personal information described in Table 1 below.  Depending on your level of interaction with us, we may not have collected your personal information from all of the categories.

Table 1: Categories of Personal Information

Table 2 below describes the sources for each category of personal information we collect, the business or commercial purposes for which we use each category of personal information, and the third parties with whom we may share your personal information with.

Table 2: How We Use Your Personal Information

If you have specific questions about the information we collect about you or would like to exercise any of your privacy rights, please let us know.  Please see the section “How to Contact Us About Your Privacy Rights” for the different ways you can contact us.  

PART IV – TEXT MESSAGE (SHORT MESSAGE SERVICES "SMS") COMMUNICATIONS, MOBILE INFORMATION, AND HEALTHCARE COMPLIANCE
 
Consent to Receive SMS Messages
By providing your mobile phone number and opting in, you expressly consent to receive text (short message service “SMS”) messages from Seniorverse, including messages sent using an automatic telephone dialing system or other automated technology, where applicable.
 
These communications may fall into different categories depending on your interaction with us (see “Messaging Tiers” below).
 
Your consent to receive SMS messages is not a condition of purchase or use of our services.
 
Opt-Out of SMS Communications
You may opt out of SMS communications at any time by replying:

• STOP – to opt out of all SMS messages
• You will receive a one-time confirmation message after opting out

Once opted out, you will no longer receive SMS messages unless you provided new consent.

‍
Messaging Tiers and Use Cases
Seniorverse uses SMS communications across the following categories:

1. Sales & Prospect Communications
For individuals who inquire about our services or request a demo:

• Responding to inquiries
• Scheduling and confirming demos
• Sharing relevant product information or follow-up materials

2. Onboarding & Implementation Communications
For customers actively implementing the Seniorverse platform:

• Training reminders and scheduling coordination
• Data collection and onboarding updates
• Go-live readiness communications

 
3. Customer Support & Account Communications
For active customers using the platform:

• Support follow-ups
• Service-related alerts or updates
• Account-related notifications

 
4. Optional Marketing & Promotional Communications (only where separately consented)

• Product updates
• New feature announcements
• Events, webinars, or educational content

‍Note: Consent is category-specific. Opting into one category (e.g., onboarding messages) does not automatically enroll you in marketing messages.
 
Opt-In Methods
You may opt in to receive SMS messages through:

• Website forms (e.g., demo requests, contact forms)
• Account registration or onboarding processes
• Verbal or written consent during interactions with our team
• Other clear and conspicuous consent mechanisms

‍
We maintain records of consent in accordance with applicable law.

Message, Data, and Roaming Rates
Message, data, and roaming rates may apply according to your wireless carrier plan. Seniorverse is not responsible for any charges imposed by your carrier.
 
Help and Support
For assistance, reply:

• Text "HELP" to receive support guidance; or
• Email us at support@seniorverse.com

‍ 
Healthcare and Sensitive Information Disclaimer
Seniorverse operates in support of healthcare and care management services. However:

• SMS is not a secure channel for transmitting protected health information (PHI) under state and federal laws.
• We do not request, require, or encourage the sharing of sensitive medical or health information via SMS.
• Users should avoid sending any confidential, medical, or sensitive personal information through text message.
• When necessary, we will direct users to secure, compliant platforms for the exchange of sensitive information.

 
Privacy and Data Use
We use your mobile number solely for purposes described in this Privacy Policy, including providing services and communications you have requested.
We do not sell, rent, or share your mobile number or SMS opt-in data with third parties for their own marketing purposes.
 
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
 
Eligibility and Authorization
By opting in, you confirm that:

• You are the authorized user of the mobile number provided, and
• You are authorized to consent to receive SMS communications at that number

Call and Video Conference Recording
Notice of Recording
Seniorverse may record telephone calls and video conference sessions (including meetings conducted via platforms such as Zoom, Google Meet, or similar tools) for business purposes.
Where required by applicable law, we will provide notice at the beginning of the call or meeting that the session may be recorded.
 
Purpose of Recordings
We may record calls and video conferences for purposes including:

• Quality assurance and training
• Customer support and issue resolution
• Sales and product demonstrations
• Onboarding and implementation documentation
• Internal record-keeping and operational improvement

‍These recordings help ensure accuracy, improve service delivery, and support team training.
 
Consent to Recording
By participating in a call or video conference after receiving notice of recording, you consent to the recording of the session where permitted by law.
If you do not consent to being recorded, you may:

• Decline to join the recorded session
• Request that the recording be stopped
• Ask to continue the discussion through alternative communication methods (e.g., email)

 
Information Collected in Recordings
Recordings may capture:

• Audio and/or video of participants
• Shared screens, presentations, or documents
• Names, contact information, and other information voluntarily disclosed during the session

We encourage participants to avoid sharing sensitive personal or confidential information unless necessary.
 
Healthcare and Sensitive Information Considerations
Because Seniorverse supports healthcare-adjacent services:

• Recordings are not intended for the collection or storage of protected health information (PHI) under state and federal laws unless explicitly required and handled through appropriate safeguards
• Participants should avoid sharing sensitive medical or personal health information during recorded sessions unless instructed to do so through secure, compliant workflows
• When appropriate, we will redirect conversations involving sensitive information to secure channels

‍ 
Storage, Retention, and Security
Recordings are stored securely and retained only for as long as reasonably necessary to fulfill the purposes outlined in the Privacy Policy, unless a longer retention period is required by law.
We implement reasonable administrative, technical, and physical safeguards to protect recorded information from unauthorized access, disclosure, or misuse.
 
Sharing of Recordings
We do not sell recordings. Recordings may be shared only:

• With authorized personnel within Seniorverse
• With trusted service providers supporting our operations (subject to confidentiality obligations)
• As required by law or legal process

 
Your Rights
You may request access to or deletion of personal information contained in recordings, subject to applicable legal limitations. To request access or deletion of personal information, please email us at support@seniorverse.com. Please refer to the Privacy Policy for more details on our privacy practices and how to exercise your privacy rights.

‍

This Privacy Policy was last updated: April 2, 2026

This Privacy Policy is effective as of:  April 2, 2026